TERMS & CONDITIONS AND POLICIES

At Lucy Rose Studios, I take your privacy seriously. Your personal information is only used to provide a high level of customer care along with the products and services that you have requested from me. When providing your information, you have the option to opt in to occasional promotional emails. After opting in, you can unsubscribe from these emails at any time.


1. What information is being collected?

1.1 I collect a variety of information when you place an order with Lucy Rose Studios and use any of our services. This includes:

• Names, Addresses and Contact Information of the person(s) placing an order with me.

• Names, Addresses and Contact Information of the person(s) using our services.

• Names (and in some cases ages and gender) of all participants of a photo shoot.

• Details and notes taken throughout a photo session or service provided to help me remember conversations during and details of your session.

1.2 If you E-Mail me or send me messages via social media, these messages are stored within our e-mail system or social media accounts. These messages are stored for as long as practicable to allow me to provide you with better future services.

2. Who is collecting the data?

2.1 This data is being collected by Lucy Rose Studios

3. How is it being collected?

3.1 The majority of our data is collected directly from you. Whether you fill out a form online, or tell me face to face, via the telephone, via e-mail or message.

3.2 In some cases, data may be given to me by a third party. This includes if somebody purchases a voucher for you – they will usually give me your name and details to allow me to process their order, and provide our service to you.

4. Why is it being collected?

4.1 Most of the data I collect is solely for the purpose of providing you with a service you have ordered, or had ordered for you.

4.2 Some of the data I collect is to help provide you with a better customer service experience (such as how you take your tea!)

4.3 I am required by law to collect and store certain information relating to any order you place with me, to comply with HMRC accounting regulations.

5. How will it be used?

5.1 Data I collect will be used by Lucy Rose Studios to enable me to provide our services and products to you.

5.2 Contact data (e-mail addresses) may be used to send you direct offers from Lucy Rose Studios about upcoming promotions or newsletters. When filling out your shoot form, there is the option to opt in to this usage. These emails can be unsubscribed from at any time.

5.3 Lucy Rose Studios may internally analyse data for business and forecast purposes.

6. Who will it be shared with?

6.1 I take your privacy very seriously. I do not sell your data to third party organisations. There are a few scenarios where some of your data may be shared with third parties to allow me to provide our services to you. These include:

• Delivery and Postage Service Providers to allow me to send you documentation and orders you have placed. (information shared includes Name, Address and in some case e-mail address / mobile number)

• Manufacturers (our printing labs) if I am sending an order directly to you from a lab. (information shared includes Name, Address and in some case e-mail address / mobile number)

• Software, Payment and Process Providers. I use various software and third party providers for; Customer Relationship Management (CRM), Online Orders, Payment Processing and Workflow / Process management. When choosing these providers, I have made sure that your data will only be used for the stated purpose, and that they will not be carrying out further processing or sharing your data with third parties.

• Law Enforcement and Legal Requirements – I will provide data to law enforcement agencies if issued with a court order to do so.

7. How will this affect you?

7.1 I collect, store and process your data in such a way that should have no negative effect on you as an individual.

8. How long is the data stored?

8.1 Most data I collect is stored indefinitely. This is to allow me to provide a better service to you as a customer in the event that you contact me again in the future.

8.2 I am legally obliged to store some data for a minimum amount of time, for example sale order records, payment records etc.

9. Access to stored data.

9.1 If you have any questions about data I hold about you, please feel free to contact me. As well as trying to help you directly, you are entitled to raise any concerns directly with the Information Commissioner’s Office.

9.2 You may request a copy of any data we store about you – and I will comply with any requests as per the guidance of the Information Commissioner’s Office.

10. More information.

10.1 If you would like any clarification on how I collect, store or process your data – please contact me directly.

10.2 If you would like further information on the legal guidelines I operate within, or have any concerns about how I use your data, please check the ICO’s website at https://ico.org.uk.

11. Our Details

11.1 This business is owned and operated by Lucy Okey, as Lucy Rose Studios
11.2 You can contact me in writing to the above address, or by email to lucy@lucyrosestudios.com